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Events

This section outlines the CSTA events supported by the Uni-tel API.

The CSTA Standard supports many different events. Events inform the client on state changes on devices or queues.

EventRelated toDescription
ConnectionClearedEventDevices, QueuesFired when a call has been terminated for the given device or queue.
DeliveredEventDevices, QueuesFired when a call has been delivered to a device or queue.
DivertedEventDevicesFired when a call has been deflected to another device or queue.
DoNotDisturbEventDevicesFired when Do-Not-Disturb has been updated on a given device in the system.
EstablishedEventDevicesFired when a call has been established on the given device.
ForwardingEventDevicesFired when Forwarding has been updated on a given device in the system.
HeldEventDevicesFired when a call is put on hold.
MonitorStartedEventDevices, QueuesFired when monitoring of a device or queue has been registered in the system.
QueueMemberEventQueuesFired when a queue member has been updated on a given queue in the system.
QueueAddedEventQueuesFired when a queue has been added on a given trunk in the system.
QueueRemovedEventQueuesFired when a queue has been removed from a given trunk in the system.
QueueStatisticsEventQueuesFired when statistical information on the queue and its members changes.
TransferedEventDevicesFired when a call has been terminated on the basis of a transfer.