Skip to main content

QueueStatisticsEvent

This event contains statistical information on the queue and its members.

QueueStatisticsEvent
<QueueStatisticsEvent>
  <monitorCrossRefID>q-12345678-400</monitorCrossRefID>
  <localNumber>400</localNumber>
  <currentCalls>0</currentCalls>
  <servicingCalls>0</servicingCalls>
  <waitingCalls>0</waitingCalls>
  <maxCurrentWait>0</maxCurrentWait>
  <totalNoOfCalls>2</totalNoOfCalls>
  <totalAnsweredCalls>1</totalAnsweredCalls>
  <totalMissedCalls>1</totalMissedCalls>
  <averageWaitTime>20</averageWaitTime>
  <averageTalkTime>3</averageTalkTime>
  <maxWaitTime>37</maxWaitTime>
  <agentList>
    <agentListItem>
      <device>
        <deviceIdentifier>200</deviceIdentifier>
      </device>
      <totalNoOfCalls>1</totalNoOfCalls>
      <totalAnsweredCalls>1</totalAnsweredCalls>
      <totalMissedCalls>0</totalMissedCalls>
      <averageTalkTime>3</averageTalkTime>
    </agentListItem>
  </agentList>
</QueueStatisticsEvent>