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GetQueue

GetQueue request​

Requests information on a given queue.

GetQueue
<GetQueue>
  <device>400</device>
  <privateData>
    <requestID>107-null</requestID>
  </privateData>
</GetQueue>

Private Data​

NodeDescription
requestIDUsed to track and correlate individual requests with their corresponding responses.

GetQueueResponse​

Returns the name, SLA and other information on the requested queue.

GetQueueResponse
<GetQueueResponse xmlns="http://www.ecma.ch/standards/ecma-323/csta/ed6">
  <queueDevice>
    <deviceDescription>Customer Service</deviceDescription>
    <deviceIdentifier>400</deviceIdentifier>
  </queueDevice>
  <privateData>
    <requestID>101-null</requestID>
    <serviceLevelAgreement>10</serviceLevelAgreement>
  </privateData>
</GetQueueResponse>

Private Data​

NodeDescription
requestIDUsed to track and correlate individual requests with their corresponding responses.
serviceLevelAgreementService Level Agreements can be defined for queues. It defines a maximum number of seconds calls should wait.